Privacy Policy

We are Trailer Store s.r.o., located at Výpadová 777/33, Prague 16, 153 00, Company ID No. 06511767.

We operate an e-shop on the website www.voodoocycles.eu.

To provide our services, sell goods, and run our website, we process certain personal data.

The processing of personal data is primarily governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or “GDPR”).

I. Processing of Personal Data

A. Processing of personal data when using the contact form

When you inquire about our products and services, we process your contact details that you provide to us, mainly through the inquiry (contact) form. These include: name, surname, email address, and phone number. In the case of a purchase, this also includes: name, surname, permanent address, delivery address, email address, and phone number.

Why do we need this data?

We use this information to contact you for further arrangements regarding the goods.

On what legal basis do we process personal data?

This is data processing based on Article 6(1)(b) of the GDPR – performance of a contract or taking steps prior to entering into a contract at your request.

How long will we process personal data?

If no further cooperation follows, we will process your data for no longer than 12 months from our last communication.

B. Processing of personal data in case of a purchase

When you make a purchase, we will work with the data you provide to us. This primarily includes billing information: name, surname, address, phone number, and email address.

Why do we need this data?

We need to process personal data to fulfill our contract – to deliver our goods to you. We will also use your contact information to communicate with you regarding the status of your order, any complaints, or inquiries you may have.

We also process personal data to fulfill our legal obligations (mainly for accounting and tax purposes, or to handle complaints, etc.).

On what legal basis do we process personal data?

This is data processing based on Article 6(1)(b) of the GDPR – performance of a contract and Article 6(1)(c) of the GDPR – fulfillment of our legal obligations.

How long will we process personal data?

For the duration of our service and then for 12 months after the last provision of such service or delivery of goods.

C. Newsletters (Commercial Communications)

If you are a purchasing customer and did not object to it at the time of purchase, we will use your email address to send you our newsletters.

On what legal basis do we process personal data?

We are allowed to do this under Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, if you did not opt-out at the time of purchase.

How long will we process personal data?

For 1 year after your last purchase. You can unsubscribe from the newsletter at any time via email or by contacting us at kola@voodoocycles.cz.

II. Who Has Access to Your Data?

Your data remains with us. However, some companies or individuals who help us operate our e-shop may have access to the data. These include:

The e-shop platform provider Shoptet (Shoptet a.s., Dvořeckého 628/8, Břevnov, 169 00, Prague 6, ID 289 35 675, registered at the Municipal Court in Prague, Section B, File 25 395)
Companies involved in payment processing (Shoptet, a.s., 28935675)
Email service provider (Quanda International s.r.o., ID: 02285665)

We process personal data only within the European Union.

III. Additional Information You Should Know

We do not have a Data Protection Officer appointed in our company.

There is no decision-making based on automated processing or profiling in our company.

If you have any questions regarding personal data, please contact us at bike@voodoocycles.eu or call +420 601 153 473.

IV. Use of Cookies

Cookies are text files containing a small amount of information downloaded to your device when you visit our website. Cookies are then sent back to the website or another website that recognizes them on each subsequent visit.

Cookies perform various functions, such as allowing efficient navigation between pages, remembering your preferences, and generally improving user experience. They can also ensure that ads shown online are better tailored to your interests.

On our website, we use the following types of cookies:

Necessary cookies: Required for the operation of the website, enabling login to secure parts of the site and other essential functions. This category cannot be disabled.
Analytical/Statistical cookies: Allow us to recognize and track the number of visitors and observe how visitors use our website. This helps us improve how the website works. These cookies are only enabled with your prior consent.
Advertising cookies: Used to track preferences and show personalized ads. These cookies are only enabled with your prior consent.

Please note that third parties (including external service providers) may also use cookies and access data collected via cookies on our website.

Cookies Used:

Technical Name	Issuer	Purpose Description	Duration
session_id	Voodoo Cycles	Maintains the state of the user's session during the visit.	Session (until browser closed)
cart	Voodoo Cycles	Allows users to add and remember items in their cart.	Permanent (24 hours)
analytics_id	Google Analytics	Tracks and analyzes user behavior to improve content and functionality.	Permanent (2 years)
marketing_preferences	Facebook Ads	Customizes ads displayed to users based on their interests and online behavior.	Permanent (1 year)

For more information on cookies and their current list, refer to your browser’s developer tools.

Consent can be expressed through a checkbox contained in the so-called cookie bar. You can later refuse cookies in your browser settings or adjust the usage of certain cookies.

More information on managing cookies in individual browsers can be found here:

V. Your Rights Regarding Personal Data

Under the GDPR, you have the right to contact us and request information on what personal data we process about you, request access to this data, and have it updated or corrected, or restrict its processing. You may request a copy of the processed personal data, request its deletion in certain cases, and in certain circumstances, you have the right to data portability. You can object to processing based on legitimate interest.

If you believe we are handling your data improperly, you have the right to file a complaint with the Office for Personal Data Protection or seek legal recourse in court.

This policy is effective from April 1, 2024.